Privacy Policy

Spirit + Grace LLC, doing business as Spirit + Grace Reiki (“we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information and handling your personal information with care and respect. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you:  This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you do any of the following through our website, www.spiritandgracereiki.com.

  • Visit our website (including Squarespace hosted pages)

  • Book Reiki sessions (in-person or virtual) (including through Acuity)

  • Purchase products online or in person

  • Communicate with us via email, text, or forms (digital or paper format)

This policy is designed to comply with applicable Connecticut law, federal law, and general e-commerce privacy standards. By using our services, you agree to this Privacy Policy.

Information We Collect 

We collect information in the following ways:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party providers)

  • Appointment details (including preferences or notes shared for sessions)

  • Communications (emails, texts, intake forms)

B. Health & Wellness Information (Limited)

For Reiki sessions, you may voluntarily provide:

  • General wellness concerns

  • Intentions for sessions

Any information shared during Reiki sessions is kept confidential and used only to support your experience. This information is used solely to support your experience and is not considered medical diagnosis or treatment data. Reiki is a complementary wellness practice and not a substitute for medical care. 

Spirit + Grace LLC is not a HIPAA-covered entity unless otherwise contracted in a medical setting. 

C. Automatically Collected Information

When you visit our website:

  • IP address

  • Browser type

  • Pages visited

  • Device information

  • Cookies, tracking and analytics data

How We Use Your Information 

We use your information to:

  • Schedule and manage Reiki appointments (via integrated tools such as Squarespace Scheduling / Acuity)

  • Provide in-person and virtual Reiki services

  • Process and fulfill product orders (including payments)

  • Communicate with you about:

    • Appointments (confirmations, reminders, follow-ups)

    • Orders (shipping, updates)

    • Customer support

  • Send occasional marketing emails (only if you opt in)

  • Deliver digital content (QR code meditations, downloads)

  • Improve our website, offerings, and customer experience

  • Comply with legal requirements/obligations

We do not sell your personal information. 

Communication (Email & Text)

By providing your contact information, you consent to receive:

  • Appointment confirmations and reminders

  • Order updates

  • Follow-up messages related to services

You may opt out of marketing emails at any time via the unsubscribe link.

Scheduling & Third-Party Platforms

We use trusted third-party platforms to operate our business, including:

  • Website + E-commerce (Squarespace)

  • Appointment booking (Acuity Scheduling)

  • Payment processing(Square, Zelle, Venmo)

  • Email Marketing (Instagram, Facebook)

  • Shipping carriers

These platforms may collect and process your data in accordance with their own privacy policies. We only share information necessary to provide services.

Payments

Payments are processed securely through third-party providers (e.g., Stripe, Square, or similar).

We do not store full credit card information on our servers.

Sharing of Information

We do not sell your personal information.

We may share information only in these situations:

  • With service providers (payment processors, scheduling tools, email platforms)

  • To comply with legal obligations, applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive

  • To protect the safety, rights, or property of Spirit + Grace or others

Cookies & Tracking Technologies

We may use cookies to:

  • Improve website functionality

  • Analyze traffic and usage

  • Enhance your browsing experience

You can adjust or disable cookie settings in your browser at any time.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights (Including California Residents)

While Spirit + Grace is based in Connecticut, we extend privacy transparency consistent with broader U.S. standards.

You have the right to:

  • Request access to your personal information

  • Request correction or deletion

  • Opt out of marketing communications

To exercise these rights, contact us at: aimee@spiritandgracereiki.com

Connecticut-Specific Notice

As a business operating in Connecticut, we aim to comply with applicable state privacy expectations and consumer protection laws.

We maintain appropriate safeguards and transparent data practices for all clients and customers.You may request access, correction, or deletion of your data by contacting us. 

Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

Children’s Privacy

Our services are not directed to individuals under 18.

We do not knowingly collect personal information from children under the age of 18. 

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of changes.

Effective Date: February 26, 2025 

Contact Information

Spirit + Grace LLC (Spirit + Grace Reiki)30 Old Kings Hwy S, Darien, CT 06820 aimee@spiritandgracereiki.com www.spiritandgrace.com